The following items are non-cancellable/non-returnable: Sterile items, glass items, custom merchandise, special order items, specially labeled products, private label products, discontinued items and partial cases.
Prior authorization is required for all returns. Unauthorized returns will not be accepted. Regularly stocked items are returnable in original, unopened cartons within 30 days of shipping date. Contact our Customer Service Department at (+ 91-40-23792022) to request an RMA number. The RMA number will expire 30 days from the issue date and must be noted on all paperwork accompanying the returned merchandise. Merchandise returned using an expired RMA number will not be accepted. Freight charges on all returned merchandise are the responsibility of the purchaser (in both directions). Accepted returns are subject to a 35% restocking charge at our discretion. No credit will be issued until the returned merchandise is received by Foxx Life Sciences and it is verified to be in re-sellable condition. Lost returns are the responsibility of the purchaser. Proof of delivery, where required, is the purchaser's responsibility.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at salesasia@foxxlifesciences.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at salesasia@foxxlifesciences.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.